Received your Tortoise & the Hare parcel, and it’s not what you wanted?
Email us at firstname.lastname@example.org within 5 days of package delivery to request a return label.
Shipping charges will not be refunded.
Please allow 5-10 days for refund to process.
If you would like to exchange an item for a different size, please email email@example.com with the size you would like to exchange. We will issue a return label for you to return your wares. Please place a new order on our website to replace the item you would like to exchange. Once your item arrives in our studio, we will inspect item to ensure that item has not be worn or washed. Once your exchange is approved, please allow 5-10 business days for your refund to process.